Steven Higginbotham
Steven Higginbotham
About

Hello, my name is Steven...

I've been moving around my whole life. I attended six schools in three states before my high school diploma. I've taken the opportunity to tour China, I visited the tallest building in the world while in The UAE, I've checked 40 of the 50 states off my list, and look forward to many the many travels to come. I enjoy taking in new experiences and understandings. In my search for the horizon, I find that exploring and learning concepts is also very fun. My favorite subjects are for the most part related to technology and science, like computers, electronics, and in my free time, stuff like rc airplanes and web coding. I like to keep up on the newest breakthroughs in science and technology. Some other related topics I find interesting are photography, video editing, aeronautics, electronics, and methodology/heuristics (the way things are done or planned).

I find subjects like computer networks, electric vehicles, and space exploration to be fascinating, in part due to the multi-disciplined knowledge that makes them possible. So, I’ve decided to pursue an IT career and hope to be a network engineer at a large company to develop my skills that will allow me to participate in the increasingly technological society. Although I am constantly looking for other opportunities to broaden my fields of knowledge as well. Hopefully I will wind up doing something cool, like building flying cars!



background graphic credit : Squidfingers

Resume
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Employment

GoDaddy, Phoenix, AZ - Sept 2010 to present
• Network Engineer - Configuration of layer 2 and 3 networks, load-balancers and firewalls, and network management response for attacks, service outages, and device failures. ITOC Network Specialist; implemented documented fix actions for network impairments and collected diagnostic information for Senior Network Engineers as needed.
• Customer Care Center Inbound Support Representative - Sales, technical and billing support, product setup and other support roles.

Sunflower Broadband, Lawrence, KS
• Advocate Support Specialist - June 2008 to July 2009
• Customer Service Representative - June 2007-June 2008

Solved service and billing issues with walk-in and call-in customers. As pilot member of Advocate Support Specialist team, performed billing system audits and performed inventory maintenance while developing and implementing strategies for addressing additional customer service department support needs as they were identified.

Jasons Deli, Kansas City, MO and Lawrence, KS
• Manager Aug 2005 to May 2007
• Employee/Supervisor Aug 2003-Aug 2005

Performed typical restaurant management duties including opening and closing duties, inventory maintenance/control, oversight of employees, and profit reporting/analysis.

Education

• Cisco Certified Network Associate Aug 2010

• Associates Degree: Computer Network Technology - South Mountain Community College, Phoenix, AZ - May 2013

• St. Albert High School, Council Bluffs, IA May 2003

Skills

• Operational familiarity with Layer 1 – 4
• Proficient in the use of Windows, Mac, Linux operating systems
• Cisco IOS/NX-OS/XR, Arista, A10, F5

Abilities

• Adapt quickly to new software environments, command line or GUI based
• Self starter with a can do attitude and an eye for detail
• Excellent written and verbal communication skills